Covered by Autosure mechanical breakdown insurance? Here's how the claim works.
Autosure is one of New Zealand's largest mechanical breakdown insurers. Its claims follow a set order: report the breakdown, get the vehicle assessed by a repairer Autosure works with, then repair once Autosure has accepted the claim.
Call us with your policy details and we'll help you work out the next step.
Summarised from Autosure's published claim guide. Your policy wording always applies.
If the vehicle is safe to drive, call Autosure claims on 0800 809 700 (Mon–Fri, 8am–5pm). If it needs towing, call 0800 581 581 (24/7) first, then call the claims line.
Autosure emails you a claim form and a list of its authorised repairers. Your claim needs to be assessed by one of them.
Tell the repairer you have Autosure MBI. They assess the fault and send a report to Autosure. They must contact you before dismantling parts to diagnose it.
Autosure reviews the report. Don't approve repairs before Autosure accepts the claim, as costs incurred earlier aren't covered.
Autosure pays the repairer for covered costs. You pay your excess and any non-covered costs when you collect the car.
Phone numbers and steps from autosure.co.nz. Check your policy documents for your cover level and excess.
Autosure and the repairer will ask for the same details. Keeping them together speeds things up.
Not sure where your service history is?
If we've serviced your car, we can resend the invoices.
Whether or not your claim ends up with us, we can help with:
Autosure. Call 0800 809 700 during business hours, or 0800 581 581 any time if your vehicle needs towing.
Ask Autosure when you lodge your claim. They'll confirm which repairers can assess and repair your vehicle under your policy.
Your excess for each separate claim, plus any costs your policy doesn't cover. Autosure pays the repairer for the covered work.
Autosure asks for regular servicing as set out in your policy, a current WOF and registration, and not driving the vehicle with a known defect.
Whether it's scheduled maintenance or something that doesn't feel right, book your vehicle into our Avondale workshop.