Covered by Janssen Insurance? The repairer has to call Janssen before any work starts.
Janssen Insurance is an Auckland-based provider of mechanical breakdown insurance, with policies such as EcoCover, CoverPlus and EliteCover. Claims are authorised by Janssen before work begins, and approved repairs need to be finished within a set time.
Call us with your policy details and we'll help you through the process.
Summarised from Janssen's published policy booklets. Your own policy wording always applies.
If the vehicle can't be driven, Janssen's roadside assist is on 0508 476 237. Don't keep driving with a known fault.
Bring your Janssen policy details to the workshop.
Before any work starts, the repairer calls Janssen on 0800 526 7736 with your policy number, registration, odometer reading, phone number and a description of the fault.
If the claim is valid, Janssen issues a claim form. No payment is made without an order number.
Repairs and invoicing need to be completed within 60 days of the claim form being issued. You pay your excess and any non-covered costs.
Janssen may decide where a vehicle is repaired. Diagnosis and scanning costs are excluded on the policies we reviewed.
Janssen policies set out servicing requirements. Missing them can void a claim.
Booking a service?
Tell us you have Janssen cover and we'll note what your policy needs on the invoice.
Whatever your policy covers, we can help with:
0800 526 7736 (0800 JANSSEN). Roadside assist is 0508 476 237.
No. Janssen won't pay for repairs started or completed without its authorisation.
Diagnosis and computer scanning costs are excluded on the Janssen policies we reviewed. We'll confirm costs with you before we start.
Depending on the policy, Janssen lists help with hire cars, towing and accommodation, up to set limits. Check your policy certificate.
Whether it's scheduled maintenance or something that doesn't feel right, book your vehicle into our Avondale workshop.